Knowledge of chemical dependency and treatment required.ģ. Must have a high school diploma or G.E.D. Ability to communicate clearly and concisely both verbally and in writing.ġ. Ability to establish and maintain cooperative working relationships with those contacted during the course of work.Ģ1. Ability to maintain appropriate boundaries.Ģ0. Ability to provide advocacy, as appropriate.ġ9. Ability to effectively communicate with clients, co-workers, corrections personnel, police, merchants, the public at large and supervisor.ġ8. Knowledge of de-escalation methods or ability to be trained in de-escalation methods.ġ6.
Ability to learn and apply training instruction.ġ5. Detail oriented ability to maintain accurate records and necessary paperwork.ġ4. Ability to work courteously with the general public, residents/clients and co-workers.ġ3. Ability to understand and follow verbal and written instructions.ġ2. Ability to manage time and meet deadlines.ġ1.
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Knowledge of how to work with individuals who may display behaviors that are combative or aggressive.ġ0. Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles and sexual orientation and treat each individual with respect and dignity.ĩ.
Must adhere to agency’s non-discrimination policies.Ĩ.
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Sufficient manual dexterity and physical ability to perform assigned tasks.ħ. Demonstrated knowledge of community and social agencies, and self-help groups.Ħ. Demonstrated ability to work without supervision.ĥ. Ability to work as a team member and to establish priorities ability to display a non-judgmental attitude, and a willingness to learn new skills.Ĥ. Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.ģ. Ability to consider the impacts and outcomes for underserved communities during decision-making process.Ģ. Participate as requested in Resident Quality Improvement Council.ġ. Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.ġ5.
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Create and execute community programs and activities within the building including but not limited to ready to rent, financial literacy, neighborhood safety, potlucks, movie nights and community meetings.ġ4. Respond to and investigate resident reports of building, community, CCC Process and Procedures and CCC employee issues that arise directly related to the building(s) you are responsible for.ġ3. Function as part of a team providing supportive housing and report to various job sites as directed by supervisor.ġ2. Refer to employment opportunities, supported employment, benefits and entitlements, medical and mental health resources as needed and or desired by the resident.ġ1. Follow up regularly with residents to ensure they are getting these needs met.ġ0. Interview all applicants prior to move in to complete basic needs assessment, ensure they meet building criteria and understand your role in the community in assisting them in meeting their needs.ĩ. Maintain activity log reflecting resident interaction and prepare required reports in an accurate manner.Ĩ. Network with agencies in the community to assist linking residents to resources and participate and help coordinate a monthly tenant council meeting.ħ. Establish and maintain ongoing communications with Portfolio Manager, working with residents to maintain housing and establish and maintain ongoing communications with Client/Resident Monitors.Ħ. Serve as liaison from specific housing program/residency to service providers, including those directly associated with resident.ĥ. Assist and support residents by information sharing and educating residents about building rules and policies.Ĥ. Mediation of neighbor disputes and tenant/landlord disputes are the responsibility of the RSC.ģ.
Identify resident issues provide links to resources assisting resident with continued housing.Ģ. This individual works with residents and staff to find solutions to financial and behavioral problems that if not resolved, would jeopardize the resident’s continued housing.ġ. The RSC will hold community events and meetings to help to build cohesion between tenants. Building community is very important to the success of the Resident Service Coordinator. SUMMARY: The Resident Services Coordinator (RSC) assists residents through resources and referrals within designated Central City Concern Fair market and Section 8 Communities.